Shipping policy

Shipping Policy

At The Big Baer, we are committed to providing fast and reliable delivery services for our customers while ensuring the highest standards of quality and safety. Our shipping policy outlines how we handle the shipping and delivery of our products in compliance with the regulations and laws set forth by the Ministry of Health and Israel Police.

  1. Shipping and Delivery Compliance All our products are shipped and delivered in accordance with the regulations and laws of the Ministry of Health and Israel Police. We take all necessary precautions to ensure that your order is delivered safely and securely, and in compliance with all applicable rules and guidelines.

  2. Temperature Monitoring To maintain the quality of our products during transit, we utilize temperature monitors to ensure that the products are maintained at the appropriate temperature throughout the delivery process. This is especially important for temperature-sensitive items such as certain medications and medical supplies.

  3. Delivery Timeframes Our standard delivery time is between 1-3 business days, depending on your location and the availability of the products in your order. In some cases, delivery may take longer due to factors such as weather, traffic, or other unforeseen circumstances. We will make every effort to keep you informed of any delays and provide an updated delivery estimate as needed.

  4. Shipping Fees Shipping fees are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

  5. Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get an estimated delivery date.

  6. Delivery Issues If you experience any issues with your delivery, such as a missing or damaged package, please contact our customer support team immediately. We will work with you to resolve the issue and, if necessary, send a replacement or issue a refund.

  7. Contact Information If you have any questions or concerns about our shipping policy or the status of your order, please contact us at:

The Big Baer Herzl 95, Tel Aviv, Israel, 6655502 Email: info@thebigbaer.com Phone: +972 35669544